SeminarWeb Partner Webinar: Under the Hood

Let's be honest: many associations are running at full speed-but on an engine that hasn't been checked in years. In this candid and interactive session, Nicole Bernardo walks association executives and staff through her 7-Part Operational Check-Up, a proven framework to assess the real health of your internal systems. With over 25 years in operations and strategic leadership, Nicole shares the common operational blind spots that slow down progress-from unclear processes to missed opportunities for member engagement-and how to fix them. Attendees will complete a live self-assessment and walk away with a customized action plan they can bring back to their organization to begin making immediate, measurable improvements. Packed with real stories, practical insights, and Nicole's no-fluff delivery style, this session is designed to spark clarity, efficiency, and growth, without overwhelming your already-busy team.

What you will learn:

• Diagnose operational inefficiencies using a structured 7-part framework
• Prioritize improvements across departments to enhance team collaboration
• Connect day-to-day operations to long-term strategic goals
• Walk away with a clear, customized action plan to apply immediately
  
  

In Partnership:

This program is being offered in partnership with SeminarWeb.

Credit:

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

How to attend:

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in evaluations, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

About the Presenter: Nicole Bernardo

Nicole Bernardo is the President & CEO of Cornerstone Virtual Partners, Inc., a certified Women Business Enterprise (WBE), Fractional COO, and Co-Founder of People or Process™. With more than 20 years of experience, she helps businesses improve operations, increase profitability, and scale sustainably. Nicole specializes in transforming operational challenges into streamlined systems by aligning people, processes, and technology. She has worked with manufacturers, distributors, commercial cleaning companies, and service-based businesses across the country to build stronger operations and sustainable growth. An ISSA Global Consultant and the 2025 ISSA Hygieia Network Mentor of the Year, Nicole is known for delivering practical, engaging presentations that provide leaders with actionable strategies they can implement immediately.

Other questions?

Already Registered? Refer to confirmation e-mail for connection instructions.

Something else? Please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.